Ikemet Sigorta - Health Insurance Calculation Platform
Professional case study detail services by SOFTA Solutions.
The Challenge
Ikemet Sigorta required a web platform to simplify health insurance for Turkish users. Starting with just a date of birth selection, the system needed to automate cost calculations, enable online payments, and submit applications for automatic approval. Challenges included cultural UX adaptations and seamless API integrations with limited precedents.
- Manual health insurance calculations leading to delays and errors.
- Need for a user-friendly platform tailored to Turkish users with local language and cultural adaptations.
- Integration with insurance APIs and secure online payments without existing models.
- Competitors lacked automated, end-to-end solutions for calculation, payment, and submission.
The Solution
We implemented an intuitive web platform that automated the entire health insurance workflow from calculation to approval.
Understanding the Requirements
Collaborated with Mr. Ali to grasp business needs and focus on streamlining processes for Turkish users.
User Persona and UX Writing
Analyzed Turkish user personas and used ChatGPT for precise, culturally adapted UX writing in the local language.
Prototyping
Developed an initial prototype to demonstrate core flows, incorporated feedback, and released a refined second prototype for enhanced user experience.
Development and API Integration
Managed front-end development and partnered with Skyline for API integration, enabling secure payment validation and seamless request submissions.
Technologies Used
Reach
Frontend Framework
Node.js
Backend
MongoDB
Database
JavaScript
Interactivity
Project Timeline
Days 1–5: Planning & Analysis
Days 1–5Requirements gathering, user persona analysis, and UX writing adaptations.
Days 6–10: Prototyping & Design
Days 6–10Initial prototype creation, feedback incorporation, and refinements.
Days 11–18: Development & Integration
Days 11–18Frontend build, API integration with Skyline, and online payment setup.
Days 19–25: Testing & Launch
Days 19–25Comprehensive testing, security validations, and final deployment with ongoing support.
Results & Impact
Key Achievements
- 50% reduction in processing time through automation.
- Culturally tailored UX for improved user engagement.
- Secure, end-to-end integration for prompt approvals.
Business Impact
The platform boosted efficiency and user growth, delivering measurable results.
“The Ikemet Sigorta platform has revolutionized our health insurance operations. We've automated complex processes into a simple, user-friendly experience that's boosted satisfaction and streamlined approvals beyond expectations”
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