Professional policies services by SOFTA Solutions.
Last updated: January 2024
By accessing and using SOFTA's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
These terms apply to all users of our services, including but not limited to browsers, customers, vendors, contractors, and content contributors.
SOFTA provides comprehensive technology solutions including but not limited to:
We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
You agree to use our services in accordance with the following acceptable use guidelines:
Our services are subject to the following limitations:
We strive to provide 99.9% uptime but cannot guarantee uninterrupted service availability.
As a user of our services, you are responsible for:
Failure to meet these responsibilities may result in service suspension or termination.
Service termination can occur under the following circumstances:
Upon termination, you will have 30 days to export your data. After this period, data may be permanently deleted. Outstanding payments remain due.
All fees and charges are due and payable in advance unless otherwise specified in your service agreement. Payment terms include:
All content, trademarks, and intellectual property on our website and services remain the property of SOFTA or our licensors. You may not:
We collect information to provide better services to our users. The types of information we collect include:
We only collect information that is necessary for providing our services and improving user experience.
We use the collected information for the following purposes:
We do not sell, trade, or rent your personal information to third parties without your explicit consent.
We implement comprehensive security measures to protect your data:
In case of a data breach, we will notify affected users within 72 hours and take immediate corrective action.
We use cookies and similar technologies to enhance your browsing experience:
Required for basic website functionality and security
Help us analyze website usage and improve performance
Remember your preferences and personalize your experience
Used for targeted advertising (with your consent)
You can manage your cookie preferences through your browser settings or our cookie consent banner.
Our support response times vary based on the severity level and your service plan:
Service down, data loss
Major functionality impaired
Minor functionality issues
General questions, requests
Response times are measured from initial ticket submission during business hours.
We offer multiple support channels to meet your needs:
24/7 ticket submission
support@softa.com
Business hours only
Available on website
Business & Enterprise only
+966 50 123 4567
Self-service resources
Available 24/7
User community support
Peer-to-peer help
Enterprise plan only
Screen sharing & control
If you're not satisfied with the initial support response, our escalation process ensures your issue receives appropriate attention:
Initial response by our technical support team. Most issues are resolved at this level.
Escalated automatically after 24 hours without resolution or upon customer request.
Complex technical issues, system integration problems
Involves our development team for product bugs, feature requests, or architectural issues.
Product defects, custom development needs
Senior management involvement for unresolved critical issues or service disputes.
Executive review, service credits, contract adjustments
Our Service Level Agreement (SLA) defines the standards of service you can expect:
Measured monthly, excluding scheduled maintenance
95th percentile response times
If we fail to meet our SLA commitments, you may be eligible for service credits:
Service credits must be requested within 30 days and are applied to future invoices.
To the maximum extent permitted by law, SOFTA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.
Either party may terminate the service agreement with 30 days written notice. We may terminate immediately if you:
Upon termination, you will retain access to your data for 30 days to facilitate migration.
We reserve the right to modify these terms at any time. We will notify you of significant changes via email or through our website. Continued use of our services after changes constitutes acceptance of the new terms.
SOFTA Technology Solutions
Riyadh, Saudi Arabia
These terms are governed by the laws of Saudi Arabia. Any disputes will be resolved in the courts of Riyadh.
Commercial Registration: 1234567890
VAT Number: 300123456700003